Privacy Policy
Introduction
Welcome to SeekExperts (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use the SeekExperts mobile app or website, in compliance with Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act). By using SeekExperts, you agree to this Privacy Policy and consent to the processing of your information as described below.
Who We Are?
SeekExperts is a digital platform designed to connect customers (“Seekers”) with verified local service providers (“Experts”) for various personal and professional services.
Contact Information:
Email: seekexperts.in@gmail.com
Phone: +91-721 355 0861
Address: Amravati, Maharashtra, India – 444601
Personal Data We Collect
From Seekers (Customers):
• Full name, phone number, gender and email address
• Profile photo (optional)
• Location and address information (for service bookings)
• Booking and service history
• Chat messages and media exchanged with Experts
• Device information (OS version, app version, device ID)
From Experts (Service Providers):
• Full name, phone number, gender, date of birth, marriage status and email
• Profile photo and verification documents (Aadhaar, PAN, license, selfie, etc.)
• Professional credentials, experience, and service categories
• Subscription plan and payment records
• Ratings, reviews, and customer feedback
• Chat conversations with Seekers
Automatically Collected Data:
• App usage statistics and activity logs
• IP address and device identifier
• Crash reports and analytics data
• GPS location (for job matching and distance-based search)
How We Use Your Data
We process your data to:
• Operate, maintain, and improve the SeekExperts platform.
• Facilitate connections, communication, and bookings between Seekers and Experts.
• Manage Expert subscriptions and payments.
• Send transactional messages (booking confirmations, status updates, reminders).
• Respond to support inquiries and resolve disputes.
• Enhance user experience through analytics and personalization.
• Detect and prevent fraud, misuse, or suspicious activity.
• Comply with applicable legal and regulatory obligations.
• Facilitate connections, communication, and bookings between Seekers and Experts.
• Manage Expert subscriptions and payments.
• Send transactional messages (booking confirmations, status updates, reminders).
• Respond to support inquiries and resolve disputes.
• Enhance user experience through analytics and personalization.
• Detect and prevent fraud, misuse, or suspicious activity.
• Comply with applicable legal and regulatory obligations.
Legal Basis for Processing
We process your personal data under one or more of the following lawful bases:
• Consent: When you register, upload information, or use services.
• Contractual necessity: To fulfill your requests, bookings, and transactions.
• Legal obligation: To comply with taxation, safety, or law enforcement requirements.
• Legitimate interest: To improve services, enhance safety, and prevent misuse.
• Contractual necessity: To fulfill your requests, bookings, and transactions.
• Legal obligation: To comply with taxation, safety, or law enforcement requirements.
• Legitimate interest: To improve services, enhance safety, and prevent misuse.
Data Sharing & Disclosure
We share your data only when necessary and in accordance with Indian law:
• With Experts: When you make a booking, we share relevant details such as name, contact, and service address.
• With Seekers: Experts may view customer names, job details, and service addresses necessary for service delivery.
• With third-party partners: For hosting, cloud storage, analytics, and payment processing (e.g., Firebase, Google Analytics, Razorpay).
• With authorities: If required by law, regulation, or legal process.
• For safety and enforcement: To prevent fraud, misuse, or illegal activities.
• With Seekers: Experts may view customer names, job details, and service addresses necessary for service delivery.
• With third-party partners: For hosting, cloud storage, analytics, and payment processing (e.g., Firebase, Google Analytics, Razorpay).
• With authorities: If required by law, regulation, or legal process.
• For safety and enforcement: To prevent fraud, misuse, or illegal activities.
SeekExperts does not sell or trade your personal data to third parties.
Data Retention
• We retain personal data for as long as your account is active, and up to 2 years after closure for recordkeeping and dispute resolution.
• Certain financial or legal data may be retained longer, in line with statutory requirements under Indian law.
• After the retention period, data will be securely deleted or anonymized.
• Certain financial or legal data may be retained longer, in line with statutory requirements under Indian law.
• After the retention period, data will be securely deleted or anonymized.
Your Rights
Under the Digital Personal Data Protection Act, 2023, you have the right to:
• Access and obtain a copy of your personal data
• Correct or update inaccurate data
• Withdraw consent for processing (where applicable)
• Request deletion or temporary suspension of your data
• File a grievance with our Data Protection Contact or, once established, the Indian Data Protection Board
• Correct or update inaccurate data
• Withdraw consent for processing (where applicable)
• Request deletion or temporary suspension of your data
• File a grievance with our Data Protection Contact or, once established, the Indian Data Protection Board
To exercise your rights, email seekexperts.in@gmail.com with relevant proof of identity.
Children’s Privacy
SeekExperts is intended for users aged 18 years and above.
We do not knowingly collect or store personal data from minors.
If we discover that a minor has registered, their data will be deleted immediately.
Security Measures
We use strong safeguards to protect your data:
• TLS/SSL encryption for data transmission.
• Encrypted storage and restricted access for sensitive data.
• Access controls and authentication protocols for staff and partners.
• Regular security audits and vulnerability testing.
• Encrypted storage and restricted access for sensitive data.
• Access controls and authentication protocols for staff and partners.
• Regular security audits and vulnerability testing.